How we work
Initially, we will discuss your individual requirements and the specific services you may need us to provide. Once we have fully understood your requests we will produce two documents: a project brief and a letter of engagement. The brief underlines the nature of the event and the services you expect us to provide. The letter highlights our standard terms and conditions, as well as disclosing information about our fee. By signing the two documents CA will officially be appointed as your event support.
We will then begin the process by generating a detailed ‘road map’ for the project, providing you with a comprehensive communication plan, risk assessment of the potential pitfalls and timetable featuring the various stages of the planning process.
From the initial idea conception and planning through to the implementation we will continually update you on our progress. Particularly if we feel that there are any issues preventing us from delivering your event to the agreed spec, on the agreed budget, and within the agreed time period.
At CA we can manage the tendering process for all suppliers and contractors, but frequently allow them to contract directly with our clients.
At CA we aim to improve your event delivery through integrated management systems and meticulous safety procedures. Pre-event planning and preparation is key to the professional smooth running and safe delivery of an event. Based on ISO14001, ISO9001, and OHSAS18001, our systems provide tight controls on all communication and information dissemination.
At CA we realise the importance of integrated communication systems, especially in situations where many independent contractors and freelancers are involved in the same project. To ensure that the correct information is distributed and proper controls are in place, we demand specific information from all suppliers, and place specific responsibilities on them through the tendering and contracting process. Our enterprise content management system allows authorized online access to vital information, documents, plans and schedules. It tracks document versions, and allows notification of updates to all document subscribers, connecting our management team with contractors and freelancers, in a proactive attempt to improve communication.
In fact, we place such importance on the value of effective communication that we have even developed our own ‘electronic form’ system, allowing us to collect information from every contractor, trader and performer in an efficient, well-organised manner.
We also form part of the BS8901 stakeholder group and are consulted on writing new standards for sustainable event management systems. The BS8901 initiative is designed to limit the impact of events on the environment, substantially reducing carbon emissions and waste.
